Friends of
the Heber’s
Privacy Policy
This Privacy Policy sets out the data processing practices
carried out through the use of the Internet and any other electronic
communication networks by The Friends of the Heber’s, as well as describing the
types of personal information that we may collect about you and the purposes
for which we use this information. By visiting the gym, contacting us by the
phone, or visiting the club right App you are accepting and consenting to the
practices described in this Privacy Policy.
Personal information collected about our gym users
We collect personal information from our gym users through
various means. This personal information may include the following: your name,
date of birth, contact information, preferred communication methods, training
aspirations, company name (in the case of a corporate membership), bank details
and credit card details.
We also collect the following information:
Sensitive Information: The term “sensitive
information” in this context refers to information related to your racial or
ethnic origin, health, or criminal background. Whilst we do not generally
collect sensitive information unless it is volunteered by you, we do
specifically collect health data to the extent that it is required to assess
your readiness for physical exercise. By providing the sensitive information to
us, you are consenting to our using it in the manner set out in this Policy.
Photographs and Identification: In the interests of
security and the prevention of crime, we require a digital photograph of each member.
Each guest may also be required to provide a form of identification for
verification and security purposes. By providing the digital photograph and/or
form of identification to us, you are consenting to our using it in the manner
set out in this Policy.
CCTV: We use CCTV in our gym for health and security
reasons. If you have any queries in relation to the use of CCTV operating in
and around our gym please contact us.
Surveys: We may ask you to complete surveys that we
use for research and improvement purposes, although you do not have to respond
to them.
The above information may be used for the following
purposes:
• To carry out our obligations arising from any contractual
agreement, and to provide you with the information and products or services you
request. These may include the facilitation of class bookings and the provision
of services to us by our agreed third party providers;
• To process payments and maintain accounts and records, to
prevent crime and aid in the prosecution of offenders, and to maintain
membership records;
• To improve our platform, prevent or detect fraud or abuses
of our website and enable third parties to carry out technical, logistical,
research or other functions on our behalf;
• To send you newsletters and promotions and to conduct
surveys, prize draws, competitions and other promotions via email, telephone or
post;
• To provide you, or permit selected third parties to
provide you, with information about goods or services we feel may interest you.
Other than as set out in this Privacy Policy we will not share your personal
information with third parties for marketing or any other purposes without your
consent, unless we are required to do so by law; and
• To notify you about changes to our services, terms and
conditions, and gym rules.
We collect this information through different means and use
these to help us improve our services based on the feedback provided. Examples
of these are as follows.
• If you provide personal information as a means of
communicating with us.
• If you enter a competition or promotion, we may ask for
specific information, for example your name and Email Address.
• We will collect information about your tastes and
preferences, both when you tell us and by analysis of customer traffic,
including using “cookies”.
Data Capture Information
We adhere to strict security procedures covering the storage
of your information in order to prevent unauthorised access and to comply with
the terms of the Data Protection Act 1998. We may ask for proof of identity or
for other personal information before we can process any enquiry further.
Marketing
Please note that your information may be used to send you
details of products or services we offer and have identified as likely to be of
interest to you. This will be in accordance with the preferences that you
indicated when you completed your initial application form or any document
completed in the gym. Opt-out options are detailed within the communication
sent by The Friends of the Heber’s.
Disclosures
Information about our gym users is an important part to our
business and we do not sell it to others. Friends of the Heber’s shares member
information only as described in this Privacy Policy.
We have business partners and employ other companies and
individuals to perform certain functions on our behalf. Examples include
sending postal mail and e-mail, analysing data, providing marketing assistance
and providing debt collection assistance. Third party service providers have
access to personal information needed to perform their functions, but will not
use it for other purposes. Additionally, they must process the personal
information in accordance with this Privacy Policy and as permitted by the UK’s
Data Protection Act 1998 (as amended). We will only disclose personal
information to reputable companies and suppliers we engage to process data on
our behalf.
We release account and other personal information to third
parties when we believe release is appropriate to comply with the law; enforce
or apply our membership or other agreements; or protect the rights, property or
safety of the gym, our users or others. This includes exchanging information
with other companies and organisations for fraud protection and credit risk
reduction. This does not include selling, sharing or otherwise disclosing
personally identifiable information from members for commercial purposes in a
way that is contrary to the commitments made in this Privacy Policy.
Friends of the Heber’s reserves the right to forward a
members information to a third party debt collection agency in the event of
non-payment of fees when due.
If the personal information you provide us is sensitive
personal data within the meaning of the Data Protection Act 1998, such
information, will only be disclosed with your full consent.
Internet Based Transfers
Given that the Internet is a global environment, using it to
collect and process personal data necessarily involves the transmission of data
on an international basis. This means for instance that data you pass to us may
be processed outside the European Economic Area, although the data will always
be held securely and in line with the requirements of UK data protection
legislation. By communicating electronically with us, you acknowledge and agree
to our processing of personal data in this way.
Notices and Revisions
If you have any concern about privacy at The Friends of the
Heber’s, please e-mail us a thorough description and we will try to resolve the
issue for you.
Our business changes constantly and our Privacy Policy,
Terms and Conditions and Gym Rules will change also. We may e-mail periodic
reminders of our notices and conditions, unless you have instructed us not to,
but you should check our website frequently to see recent changes. Unless
stated otherwise, our current Privacy Policy applies to all information that we
have about you and your account. However, we stand behind the promises we make
and will never materially change our policies and practices to make them less
protective of member information collected in the past without the consent of
affected members.
Contact
If you have any questions or comments regarding this Privacy
Policy, or any requests for your personal information, please do contact our
member services team by means of email to;
Hebers2024@outlook.com